Patient Experience

Don't Hesitate to Contact us Regarding Your Care

Here at St. Joseph Health, your satisfaction and comfort are of the utmost importance to us. We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative. She/he can help resolve issues and maintain the highest quality of service. Your nurse can help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact any of the following:

The state Department of Health Service’s phone number and address is: California Department of Health Services District Administrator Santa Rosa / Redwood Coast District Office 2170 Northpoint Parkway Santa Rosa, CA 95407 707-576-6775 • 866-784-0703 (toll free) If you want to file a complaint or grievance with this hospital, you may do so by writing or calling: St. Joseph Hospital Administration 2700 Dolbeer Street, Eureka, CA 95501 707-445-8121 extension 7500 or Redwood Memorial Hospital Administration 3300 Renner Drive, Fortuna, CA 95540 707-725-3631 extension 7500

Patient Care & Safety Concerns

Patient Advocates at St. Joseph Hospital

270 Dolbeer St
Eureka, CA 95501

Phone: (707) 445-8121 ext. 7427

Patient Advocates at Redwood Memorial Hospital

3300 Renner Dr
Fortuna, CA 95540

Phone:


We strongly encourage speaking with our patient representatives first as they are highly-trained individuals fully equipped to listen and understand any issue or complaint and find proper resolutions. If you feel as though you are still not being heard, or a resolution is not possible, you may contact the following:

Office for Civil Rights
US Dept. of Health & Human Services, Region IX
50 United Nations Plaza, RM 322
San Francisco, CA 94102
Phone: (800) 633-2322; (415) 437-8311 (TDD)
Email:orc@ospatd10.ssw.dhhs.gov
California Department of Public Health Licensing and Certification Office
Santa Rosa / Redwood Coast District Office
2170 Northpoint Parkway
Santa Rosa, CA 95407
Phone: 707-576-6775 or 866-784-0703

Anyone wishing to contact the Joint Commission regarding quality concerns may do so online at www.jointcommission.orgor by calling toll free 800-994-6610.

Billing Questions or Concerns

If you have questions about your Medical Center bill, would like a more detailed copy of your bill, or would like information about our Financial Assistance programs for St. Joseph Health services, contact:

Patient Financial Services

Phone: (707) 269-4203

The Concierge and Registrars located in the Main Lobby can accept payments and answer questions from 6:00 AM to 6:00 PM Monday through Friday. Registrars located in the Emergency Department can also accept payments and answer questions 24 hours a day.

For information on our financial assistance program click here.

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