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St. Joseph Hospital chosen to participate in national language collaborative

12/11/2009

(From left) Dr. Fazil Saddiqi, Audrey Maynor, Tory Starr, Laura McEwen, Traci Ober and Greta Mund pose in front of the Lincoln Memorial in Washington, D.C. recentlySt. Joseph Hospital was recently chosen to participate in the Language Quality Improvement Collaborative (LQIC), placing our hospital on the frontlines of the effort to improve communications between health care providers and patients with limited English proficiency.

"The evidence is clear that language services are essential to ensuring patients with limited English skills receive the highest quality of care possible," said project participant and Language Access Coordinator Audrey Maynor. "Our involvement with this collaborative will guide us in assessing our language access services and making improvements where needed."

Funded by the Robert Wood Johnson Foundation and staffed by experts from George Washington University, the LQIC gathers together eight hospitals from around the nation to participate in a "learning network" to test new ideas, quantify results and share lessons learned about services for patients who do not speak English.

The LQIC is part of the Aligning Forces for Quality (AF4Q) initiative in Humboldt County, led by the Community Health Alliances (CHA) of Humboldt-Del Norte. The mission of CHA is to build a healthy community by managing and promoting a high-quality, cost-effective health care system through partnerships and collaborations.

"Ensuring equitable care is a core value for the Aligning Forces for Quality initiative across the nation and here in Humboldt County," said Laura McEwen, project director of AF4Q in Humboldt and Del Norte counties. "Providing quality care in a patient’s native language is a core feature of equitable care. This is a very promising beginning to the Language Quality Improvement Collaborative."

Team members recently traveled to Washington, D.C. for the kick-off event for the year-long collaborative. Team members included nurse Greta Mund; Dr. Fazil Saddiqi; Revenue Cycle manager Traci Ober; Tory Starr, director Performance Improvement and Outcomes Management; Audrey Maynor; and Laura McEwen.

Caption: (From left) Dr. Fazil Saddiqi, Audrey Maynor, Tory Starr, Laura McEwen, Traci Ober and Greta Mund pose in front of the Lincoln Memorial in Washington, D.C. recently.

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